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Returns & Exchanges Policy

Returns Policy

RETURNS & EXCHANGES POLICY

We've updated our return process to make it faster and easier for you! We now use Redo for all returns and exchanges.

1. Return Window

  • All return requests must be made within 14 days of the delivery date confirmed by the shipping carrier's tracking information.

2. How to Return (Required)

  • All returns must be processed through our Redo Return Portal: https://vibrant-m-i-u.myshopify.com/apps/redo/returns-portal/login?referralId=6a035eb8156428b5fe2a124b
  • Important: We no longer accept manual returns or packages sent directly to our warehouse without Redo authorization. Unauthorized returns will not be processed.

3. Eligibility & Conditions

  • Regular Priced Items: Eligible for a full refund or exchange.
  • Final Sale (Non-Returnable):
    • All sale/mark-down items.
    • Items purchased using OVER 30% OFF promotional code, discount code, free shipping code, or store credit/loyalty points.
    • Accessories (jewelry, bags, scarves), beauty/cosmetics, bodysuits, swimwear, and undergarments.
  • Condition: Items must be returned in their original, unworn, unwashed condition with all original packaging and tags attached. Items showing signs of wear, odor, perfume/deodorant residue, makeup stains, or damage will not be eligible for a refund or exchange and will be shipped back to the customer at their expense.
  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the issue. Defective items are handled separately from standard returns and are not subject to the return shipping fees outlined below.

4. Shipping & Fees

  • Shipping and handling charges from the original order are non-refundable.
  • Customers are responsible for return shipping costs unless Redo return coverage was purchased at checkout.
  • Pickup at the Door Option: If you select the "Pickup at the Door" option within the Redo return portal, a $17.22 pickup fee will apply regardless of whether Redo return coverage was purchased or included with your order. Redo's return shipping coverage applies only to drop-off returns using the provided prepaid label; it does not cover at-home pickup requests. Please review your selected return method carefully before confirming, as pickup fees are non-refundable once the request is submitted.
  • Always use a trackable shipping method for drop-off returns; we are not responsible for packages lost or stolen in transit.

5. Refunds

  • Once your return is received and inspected, refunds will be issued to your original payment method within 5–7 business days.
  • Restocking fees do not apply to eligible returns processed through the Redo portal in accordance with this policy.

START YOUR RETURN VIA REDO HERE: https://vibrant-m-i-u.myshopify.com/apps/redo/returns-portal/login?referralId=6a035eb8156428b5fe2a124b

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